As multi-carrier operations scale, manual invoice checks become a bottleneck. See how DP World partnered with Kengrid to deliver a fully managed parcel audit service that recovered 5.4% of annual revenue lost to billing errors.
As companies expand and increase the number of carriers, manual checks are no longer feasible both from the perspective of detecting invoicing errors and from the amount of time it takes.
At Kengrid, we automate the entire parcel auditing process. This entails multiple services, including vendor communication, auditing processes, proactively identifying and managing invoicing errors, and others.
By taking over these processes, Kengrid enables the operations team to focus on core tasks while delivering end-to-end parcel audits, detecting all cost errors which accounts for 5.4% of annual revenue.
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DP World is one of Kengrid's largest clients. Their current operations span the UK and Germany across five different carriers. As parcel volumes and complexity grew, DP World partnered with Kengrid to streamline and optimize its parcel audit processes.
Today, Kengrid serves as a trusted partner, delivering a fully managed parcel audit service that reduces the operational burden while improving accuracy with 100% error detection. By handling auditing, vendor communication, and error resolution, Kengrid ensures efficiency and transparency. This partnership has resulted in measurable cost savings and time optimization, allowing DP World's teams to focus on core logistics and operational excellence.
Prior to partnering with Kengrid, DP World relied on manual processes where the transportation team managed operations while also validating carrier invoices. As volumes, carriers, and locations grew, this approach became inefficient and difficult to sustain.
Manually checking invoices involves verifying rates across different locations and weight brackets. This is extremely time-consuming and prone to oversights. As a result, errors such as duplicate or missed charges were harder to detect. The setup lacked scalability, reduced accuracy, and diverted focus from core logistics operations — making the overall process inefficient and unreliable.
DP World initially adopted Kengrid's services to handle parcel audit and invoice validation for a defined scope of carriers and locations. As they experienced improved accuracy, cost savings, and reduced operational burden, their confidence in Kengrid grew.
This led to a gradual expansion of the partnership, with Kengrid taking on more carriers and increased volumes. Over time, the relationship evolved from a limited engagement to a broader, strategic partnership supporting multiple regions and simplifying audit processes at scale.
This story highlights how shifting from a time-intensive, error-prone audit process to Kengrid's automated solution enables logistics teams to refocus on what matters most — operations. It shows that as scale increases, manual systems fail to keep up, impacting accuracy and efficiency.
By partnering with Kengrid, DP World not only improved invoice validation but also achieved measurable cost savings, transparency, and operational clarity. The key takeaway is simple: automation in parcel auditing is no longer optional for growing, multi-carrier logistics environments.